FAQ

How do I establish service?
If you would like to establish new service, please come to our office at 122 Durwood Road (Directions) and fill out the application for service. You will also be asked to complete a cross connection survey sheet, which will alert us (and our customers) to possible cross-connection situations that may exist on the property. All fees are due when you apply.

How much does it cost to establish service?
Both homeowners and businesses pay a non refundable $35.00 service charge every time an account is opened. A utility deposit of $100.00 may be collected for each new customer who does not own the property being served.

Additionally, other charges including, meter set fees, sewer tap and connection fees, and/or special service area fees, may apply depending on the situation. See our Rate Schedule or call us with specific information requests.

What if I am moving within the district?
You will need to come to our office and complete a new application form every time you establish new service in our district.

What will I pay for water and wastewater service?
The minimum bill for water only (if wastewater service is not available) is $7.15 a month and includes 2000 gallons of water. All water consumption over 2000 gallons a month is billed at the rate of $2.41 per 1000 gallons.
Wastewater charges are based on the customer’s water usage. The minimum wastewater bill, however, is $15.60 a month with a maximum residential charge of $39.45 a month. Please see our Rate Schedule section for a complete explanation of rates and charges.

Do you accept credit cards?
Yes, you can pay your monthly charges with either Master Card, Visa, cash, check, money orders, or have it automatically drafted from your checking account each month.

A $20.00 service charge will be applied to all checks returned because of insufficient funds or a closed account.