New upgrade features:

  • Easier navigation
  • Conforms to multiple devices
  • Select alerts for billing and outages
  • Shows recent login activity
Our new Member Portal website has new security enhancements.

You may use the same username and password as long as your username is alphanumeric. (Your username must contain a combination of letters and numbers. It may also contain special characters such as !, @, #, etc., but that’s not required.) If your current username is only letters or only numbers, use your full account number (ex. 999999-001) for your username the first time you log in. Once you log in, click on your name and “My Profile” to change your username. Your password can be any combination of letters, numbers, and special characters up to 128 characters.
If you need assistance, please contact a member service representative at (865) 966-9741.

This is just another way we are making life better for our valued customers.