My Account

Pay your bill, sign up for automatic drafts, and more!

Not paying online? Here are other convenient options!
  • Pay your bill through our automated phone system 24 hours a day, 7 days a week at (865) 777-1071.
  • Drop off your payment at our office located at 122 Durwood Road Knoxville, TN 37922.
  • Mail your payment to P.O. Box 22580 Knoxville, TN 37933 .
  • Pay with cash, check, money orders, Visa, Discover, or Mastercard. If you choose to pay with a credit card, there is a 2.45% convenience fee. You can also have your payment deducted automatically from your bank account each month. A $30.00 service charge will be applied to all returned checks and e-checks due to insufficient funds, stop payments, closed/frozen accounts, or incorrect banking information entered/supplied by customers.

Want to know about planned outages and other alerts?

Just add your email address to your account!

Please note: If you use your bank’s online bill payment system, please verify the actual date that we receive the payment. Some systems mail a check, and we may not receive it until several days after you pay online. If it is past the due date for your bill, you will be charged a late fee.